Concordia Broadstairs

Seems Original Page Taken from Net.  Here’s the info from another site.

http://www.thisiskent.co.uk/Patient-protest-troubled-surgery/story-16434091-detail/story.html

(Have included ‘raw’ text below in case this link goes.)

OUTRAGED patients showed their anger at the management of a troubled doctors’ surgery which serves 7,300 residents, during a protest.  Since Concordia Health took over The Broadway Practice in December, there has been a staff exodus – including three GPs and the practice manager.

WORRIED: Patients and campaigners chant “save our health service” outside the troubled Broadway Practice in Broadstairs after three GPs and the practice manager quit following the takeover by Concordia Health.

On Tuesday at 2pm, about 25 patients and campaigners from the Save Our Health Service group chanted and waved placards outside the practice, which is currently staffed entirely by locums.

Eric Davies, 66, a patient at the practice for 25 years, said: “They’re making profits from people’s ill health. The last month has been just a disaster. There is no one here that seems to listen.”

Patients say they find it hard to get through on the telephone, they are unable to make urgent appointments, and they often see a different doctor at each visit.

On Tuesday, it emerged that patients were struggling to get their prescriptions filled.

Jeanette Yeomen, 79, of Percy Avenue in Kingsgate, has rheumatoid arthritis.  She said: “I have an ongoing condition. I have a regular prescription that I have to have filled out – that’s not happened.”

Fellow patient Hazell Burton, a retired special needs teacher, said the practice’s management team needed to be more upfront with patients about the state of the service.  “We can’t get an answer,” she added.

Thanet district councillor Ian Driver, also a patient at the practice, met with Concordia and NHS Kent and Medway after the protest.  Having earlier called for Concordia to be “sacked”, he said: “It was an extremely positive meeting.  “I think Concordia are very surprised by the strength of public opinion.”

Councillor Chris Wells, who had received comments from residents in Viking Ward, said Concordia now realised better communication was needed.  The firm, which has a solid track record of running GP surgeries elsewhere in the UK since 2006, has a five-year contract for the practice.

Concordia managing director Adam Hurd said: “Firstly, we’d like to apologise to patients for any inconvenience and promise that we are listening and are committed to building on the improvements we have already made to the practice in the first six months.”

The firm will be writing to patients in the next ten days inviting them to two “listening workshops” – and will provide a paper survey to those who cannot make them – so that patients can air their views.

The practice will also introduce a patient newsletter. Those who wish to receive it can sign up at reception.

Mr Hurd reiterated that the practice is pressing on with its recruitment drive for GPs, while using regular locums in the meantime.

He said: “As well as GP appointments, we also have two advanced nurse practitioners who can diagnose and treat the vast majority of minor illnesses.

“We also want to work with patients to improve access further and will be asking for their views on introducing new services, such as a walk-in clinic.”

Concordia has said the problem with prescriptions was a “one-off” and reassured all repeat medication requests would be ready for collection at either reception or the designated pharmacy within 48 hours.

TREVOR MCNAMARA, 77, a retired teacher, of Stone Road in Broadstairs said: “Everybody has noticed the difference since Concordia took over. Nobody quite knows why the doctors left. Did they all leave because they were pushed?

“The two doctors who were here were excellent doctors. It’s a great shame to see then go. Since then there have been locums and every time you go there you have to go back to scratch. They don’t know anything about you.”

LYNNE LITTLEJOHN, 69, and her husband GRAHAM, 68, of Stone Road in Broadstairs have been with the practice for five years.

Mrs Littlejohn, a mother of two, said: “There has been a massive change. I used to be able to get an appointment for the same day. If you phoned up in the morning you could always get an appointment on the same day. Now you just can’t get an appointment.

“Our grandson was really ill and he had a stiff neck. We were terrified about meningitis. He couldn’t even get an appointment.”

Mr Littlejohn, a retired financial services worker, said he had seen five different doctorsand only the same one twice, since joining the practice.

JEANETTE YEOMAN, 79, of Percy Avenue, Kingsgate and her carer-husband BRIAN, have been Broadway patients since 1998.

She said: “I had an appointment booked. When I arrived it was a locum. She was very nice but I had not been told. I would be happier with a permanent doctor.”

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