posted by Tapestry
Pictured – Steve Jones and his co-schemer.
”We booked a hotel via Travel Republic which had already told Travel Republic/Travelscape that they were fully booked well before we tried to book them. Despite that, Travel Republic/Travelscape accepted our online booking. They now refuse to hand back any of our money at all, and want to pocket the lot – over £1400, despite them not having to pay any hotel anything. Nice work if you can get it.
Travel Republic say they offered us two alternative hotels supposedly in the same resort but the alternatives offered are either not near the beach (15 minutes for an adult), and we have young children to look after – Or they are a different bracket pricewise.
They first off refused to hand back the money for the flights.
Now Travel Republic are refusing to refund the money total.
What do they need the money for?
The hotel hasn’t accepted the booking, and we don’t want any other of the hotels they are offering.
This is now pure theft of our money. Just look at these posh Travel Republic Directors in dinner jackets grinning into cameras collecting awards for great customer service at awards ceremonies in the Park Lane Hotel in London. If only people knew the truth.”